Enrich Salon
Transformation of Digital ecosystem for India's leading salon chain
UI/UX Design | Lifestyle
To solve the disparity of using multiple tools across multiple platforms to run the biz thereby reducing human intervention, call volume & cumbersome digital interaction touch-points.
Reduce High call volume & improve the poor lead conversion ratio.
Omni Channel Experience
Revamping the entire digital ecosystem across 6+ touchpoints, including PoS, customer experience, In store Technician, Desk managers, and business stakeholders.
Optimised complex Appointment flow
Streamlined intricate appointment process into an effortlessly user-friendly and simplified booking flow.
Seamless in Store & online
experience
Developed a strategy that aligns with the physical branding, ensuring consistency and reinforcing a robust brand identity.
Impact
Reduced Call volume dependancy
Enabled cross selling of products with service
Higher Conversion Online
Stronger customer-brand connect